Return Policy

Please contact us for all Returns and/or Exchanges

50 W Forest St., Ste 204
Brigham City, UT 84302
Phone: 435-723-5225
Fax: 435-723-5262

support@certifieddef.com

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Return and Exchange Policy

Our goal is to provide you with superior product(s), however, if for whatever reason you aren’t 100% satisfied we would like to make your return process as simple and hassle-free as possible.

 Diesel Exhaust Fluid: Due to the nature of the material and the handling costs involved, we will not accept any returns or exchanges on diesel exhaust fluid (DEF).

Equipment: All new condition products will receive a full refund if returned within 5 business days from delivery date.  If items are used and/or damaged or past the 5 day return window a refund may be denied.

**We ask that all shipments are unpackaged and inspected upon delivery to prevent any delays in the return or exchange of the item(s).

 

Refund Policy

Refunds will be issued in the same form as was used to purchase the product(s).  Except for the following:

Invoiced Customers: A Certified DEF credit will be issued on the next invoice that is generated.

Coupon, Promotion or Discount Purchases:  Refunds will be issued to reflect the reduced value of the item based on the coupon, promotion or discount used and will be refunded depending on method of payment.  Please see above.

CERTIFIED DEF
50 W FOREST ST. BRIGHAM CITY, UT 84302
Phone: (435)723 5225 Maps & Directions